FAQ

The academy:

PAYMENT

All bookings must be made in advance and a receipt will be issued once the deposit is received.
Bookings will be confirmed on receipt of full payment.
Course fees, deposits and other payments are non-refundable or transferable in the event of the student being unable to attend a course.
A minimum deposit of 50% of the course cost is required to secure a place on a course.
Payment must be made in full a week before the course commences.
All models are required to pay £10 per person in advance before their time slot and this payment is non-refundable.

REFUNDS

If you have to leave the course for any reason you will not be entitled to a full or part refund of fees paid, nor will you be automatically entitled to an alternative course.
Refunds are only available for any courses where the course venue, dates or times are changed by Concept Beauty Academy.
Refunds will not be given for any costs incurred, including loss of earnings, any loss of time, any travel costs, any accommodation costs and/or any other expenses if a course is cancelled or needs to be re-arranged by Concept Beauty Academy.

GENERAL

All purchases of kits and products are non-refundable or exchangeable.
Students must be prepared to work on others and have others work on them.
Students must be prepared to bring models in for practical assessments if required.
All applicants must be 16 years of age or over.
Students must be dressed in appropriate beauty uniform or in a presentable manner with minimal jewellery and long hair must be tied back.
Students are responsible to bring their own lunch.
Refreshments will be available throughout each day of the course.
Concept Beauty Academy operates a non-smoking policy in accordance to the current public smoking laws.
Prior to the Lash and Brow course you will be required to have a skin test at least 24 hours before the course commences. You are responsible for ensuring you have had this test either at a beauty salon/spa or at the Academy.

Full terms and conditions will be sent prior to the start of each course or by email on request.

The salon:

TREATMENT CANCELLATION

Less than 24 hour notice will result in a charge equal to 50% of the treatment amount.
"No shows" will be charged 100% of the treatment amount.

GIFT VOUCHERS

Vouchers are only valid for 6 months from the date of purchase.
Lost vouchers will not be replaced.
Change will be given back in vouchers and not in cash.

WHAT PERSONAL INFORMATION DO WE COLLECT?

Your contact details
Medication you are currently taking
Allergies you may have
Any reactions to previous treatments
Skin test results if this was something you were required to have

WHEN DO WE COLLECT THE INFORMATION?

We collect your information when you complete a Client Consultation Form or a Skin Test Form in person at the salon / academy or by social media - Facebook or Twitter.

HOW DO WE USE YOUR INFORMATION?

To send periodic emails or texts regarding new treatments, special offers or any changes happening at Concept Beauty Academy
To confirm you are suitable to receive a particular treatment

HOW DO WE PROTECT YOUR INFORMATION?

All information is kept confidential and is never shared with a third party. All written consent forms are locked away and contact numbers are stored in a locked mobile telephone. Email addresses are stored in a secure programme.

All transactions are either processed via Sum Up a card payment provider and card details are not stored or processed by us or payment is made direct by the customer via BACS.